Looking for an instant answer to a question?
What are your various printing/embroidery methods?
High Quality Laser Printing & Heat Press
What resolution should I use when uploading my design for printing?
The higher quality image, you upload the better the finished design will look.
- Generally a 300dpi image that is saved to the size you are wanting it printed is the best.
If we have to increase the size of a small design to fit the parameters of your design request, the image quality will likely decrease noticeably. It would be most effective to submit to us an image that’s the actual size of the finished design to be laser printed onto your apparel.
What is the “maximum print area” for my design?
- For Adult shirts our standard sizes are as follows:
- Full Front: 10” wide; Max – 10” x 16”
- Full Back: 10” wide; Max – 10” x 16”
- For Youth shirts our standard sizes are as follows:
- Full Front: 8” wide; Max – 8” x 10”
- Full Back: 8” wide; Max – 8” x 10”
Can I print on the sleeves of my shirt?
Currently our designer tool does not allow this (but it will be added soon). We’re always here to help, so if you have a design that requires sleeve printing, please call us at 1-800-517-1016 and we’ll do our best to serve you.
Do you guys offer embroidery?
At this time we do not offer embroidery on our designer, but we can do it. If you’re looking for embroidered apparel simply call our customer servie department and let us know.
What is the Delivery Time?
Custom Shirt Pro uses USPS ground service for all standard orders. You get FREE shipping for all orders in 14 days or less! These shipping times reflect shipment within the contiguous 48 United States.
What if there is a Problem with My Order?
We strive for nothing but great customer experiences at Custom Shirt Pro, so if your order arrives and it’s incorrect or late, we’ll work with you to make it right. Your buying experience is our top priority, and the Custom Shirt Pro Guarantee means that your satisfaction is paramount to our success.
Please contact us at 1-800-517-1016 within 7 days of receiving your shipment to discuss problems with your order. We’re available between the hours of 10AM-6PM [EST], Monday through Friday.